We recently had a family emergency and we booked a rental car with Thrifty. We have rented cars with several other companies and have never had to deal with this situation. We were so tired from our trip and the upcoming serious condition of our family member that we didn’t even look at the receipt.
The 10 day rental was chosen randomly since we didn’t really know how long our family member would be in the hospital. Once we got to the hotel we looked at the bill. The rental was around $400, which was expected I suppose. Although when we booked the rental through Priceline, we were quoted $286 for seven days. However, the amount of fees and taxes now totalled more than $300. So our total rental car expense jumped to almost double to over $700. We didn’t add insurance or other expenses except a GPS.
The next day I spoke to two customer service agents and they both said that sorry but that is the way it is. I told them about our situation and that we may have to change the date of the drop off. They told me it would be an additonal $130 added to the bill, I didn’t even ask if this was a daily charge or total charge. They wouldn’t help us with that amount either. The logistics of dropping off the car to the original location was a problem. We were having to change hotels closer to the hospital. There was another Thrifty location a couple miles away from the hospital.
I called that location and they said as long as the airport location was okay with the change in drop off, it should be fine. I then called the airport location. They would not allow us to do that and if we were to change the drop off location they were going to add an additional amount, which he said would be significant. I didn’t even bother to ask how much.
We are extremely disappointed with Thrifty and we will never rent from them again. Of course this was an unusual situation since we normally book way in advance and find the best deals. However, it could not be helped this time. So Thrifty is not so Thrifty after all.
Have you had any issues with this company? If you have I would love to hear from you.